Man says wife is too embarrassed to leave the house after Wisbech salon visit

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture: Steve Williams. - Credit: Archant

A man says his wife is too embarrassed to leave the house after a hair treatment at a Wisbech salon.

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture: Steve Williams. - Credit: Archant

Dennis Twinn, of Wisbech, says his wife Susan spent £50 at North Brink Hair & Beauty on January 31 to have her hair permed ready for their “once in a lifetime” holiday to Malta.

But, she awoke the next morning to find her hair a frizzy mess with no curls.

Despite attempts to remedy the situation, Mr Twinn claims her hair looks like it will have to be cut off.

Mr Twinn asked the store for a full refund, but he says they only reimbursed £20. He is now “looking to take the matter further”.

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture

She awoke the next morning to find her hair a frizzy mess with no curls after having a perm. Picture: Steve Williams. - Credit: Archant


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The salon says an appropriate refund has been paid and Mr Twinn was abusive towards staff.

Mr Twinn said: “After paying £50 she was more than disappointed and extremely upset with the result.

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“The next morning she awoke to find her hair with no curls and just a frizzy mess. She went back to see the hairdresser on Monday and complained.

“They put some serum on her hair and said to come back at 1.30pm. After a while my wife had a text to call them which she did and they said that she had to leave it for another day.

“She returned the next day at 11.30am and they washed her hair then applied a so called deep conditioner. This made no difference what so ever.

“They told my wife not to wash her hair for a week just spritz it and apply mousse every day and would need to return to them for another conditioning.”

The hair salon is “looking for excuses” not to take responsibility for what happened, Mr Twinn says.

He said: “I went to the salon to see them but the hairdresser and the owner were not there.

“I told the receptionist I wanted a full refund for the mess that they made and I would return the following day for my wife’s money.

“I did this and was told there was no money available and I had to write a letter of complaint. I did this and took it back and delivered it personally for the attention of the manager.

“The following day I returned and spoke to the manager and the hairdresser but neither seemed to be interested.

“I got back £20 and was told that the remainder was for the cutting, even though they only took a couple of inches off, and the deep conditioning.”

Mr Twinn is looking to get a solicitor involved and intends to contact trading standards about the salon.

He said: “I told them I was not happy and was going to take this matter further, which I am doing.

“This is an absolute disgrace the way they have left her hair. They should not be in the beauty profession at all. My wife now is so unhappy she does not want to go out because of the state of her hair.

“I want compensation. It now looks likely that her hair will have to be cut off. They tried to say it did not take because of the hair colour she had done last October. All they are doing is looking for excuses.”

Rachel Dodson, manager of North Brink Hair & Beauty, said Mr Twinn “abused” her staff and was given a refund.

She said: “Susan’s a lovely lady. She came in to have her perm and was not happy with it. It didn’t go wrong at all.

“They did stuff on her hair and she was happy, it turned out all right.

“The man came in and abused most of our staff. We offered to look at her hair again but he would not have it. He started barking at us.

“We gave him a fund for the original perm and apologised. We’ve never had any complaints before.”

Mr Twinn disputed the hair salon’s version of events.

He said: “Yes I admit I did raise my voice because they didn’t understand they had completely messed my wife’s hair up.

“My wife paid £50 to have her hair permed. We expected it to be permed, not look like a straw sack on her head.”

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