Free help at hand for Wisbech households who may experience TV signal disruption due to 4G introduction

PUBLISHED: 12:54 14 July 2015 | UPDATED: 16:31 14 July 2015

Experts will be on hand to help in the case of TV signal disruption. Picture: LIZ CARRINGTON.

Experts will be on hand to help in the case of TV signal disruption. Picture: LIZ CARRINGTON.

liz carrington photography

Free support is available for people who may experience disruption to their TV signal because of the introduction of 4G mobile masts in Wisbech.

For some households the new masts could disrupt Freeview - TV received through an aerial.

This is because some 4G signals operate at 800 MHz, adjacent to the frequencies used by Freeview.

TVs and set-top boxes that receive Freeview can fail to block the 4G signals causing interference such as a loss of sound, blocky images or loss of some or all channels.

An organisation made up of the leading mobile phone operators, at800, will provide free assistance to households who experience disruption.

Ben Roome, chief executive of at800, said: “New 4G mobile masts are bringing mobile broadband to Wisbech and King’s Lynn, but they do have the potential to disrupt TV reception for some households.

“We’re already helping viewers in the area and continue to offer support.

“We want to ensure that people know it’s our role to fix any disruption to Freeview due to 4G at 800 MHz and that there’s no charge for our support.”

Any viewers who experience new disruption to Freeview should contact at800 on 0808 13 13 800 (free from landlines and mobiles) or www.at800.tv/contact-us

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