CAMBRIDGESHIRE: Residents asked for their views on how to improve family doctor services

PUBLISHED: 13:34 12 January 2009 | UPDATED: 08:50 02 June 2010

FORTY-four thousand people in Cambridgeshire are being asked for their views on how to improve family doctor services, in a national survey launched by the Government. It is the third time the Department of Health has run the GP patient survey, which focu

FORTY-four thousand people in Cambridgeshire are being asked for their views on how to improve family doctor services, in a national survey launched by the Government.

It is the third time the Department of Health has run the GP patient survey, which focuses on patients' experiences of visiting their doctor.

Dr Dennis Cox, director of clinical redesign and service improvement at NHS Cambridgeshire, said: "This new survey will provide vital information about whether GP services are getting the basics right - and where improvements can be made, based on what people in Cambridgeshire think.

"We hope that as many people as possible will respond to the survey - as the views of patients will help to improve existing services across the region."

Results from the national survey will be used to drive changes to GP services and rewards for GPs who provide fast, convenient services.

Last year, patients called for quick access to GP appointments at convenient times and, in response, more than half of practices in the county now offer extended opening hours in evenings and weekends.

Dr Cox said: "Therefore patients' views really do make a difference to the service that is provided."

The survey includes more questions to find if practices are getting the basics right for patients - whether patients find receptionists helpful, have the option of telephone consultations and how they rate the overall care they receive.

Patients are also asked to rate out-of-hours care to ensure healthcare is easily accessible when they need it.

Patients' answers will continue to set the level of payments made to their GP practice for delivering access to appointments in two working days, and for booking appointments in advance.


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