FENLAND: Thank you for the service with a smile and a cuppa

I HOPE through your paper I can say a big thank you to Sutton Road Tyres (Keith and Peter). I had my brakes repaired in February this year in the town and although returning the car twice to the company I have suffered with noisy brakes and they were get

I HOPE through your paper I can say a big thank you to Sutton Road Tyres (Keith and Peter).

I had my brakes repaired in February this year in the town and although returning the car twice to the company I have suffered with noisy brakes and they were getting worse.

I rang spoke to Peter told my problem and he said to bring it down later.

Wheels were removed and cleaned and anti noise grease applied and I was on my way again, 'what is the charge?' I asked, 'nothing' I was told, 'see how they go now'.

I have always believed in spreading the word for good customer service, I am retired so this meant a lot to me.

These lads are trying to build a business, and I can assure people they will get good service at Sutton Road Tyres, I even had a coffee while waiting.

Thanks lads, you should do very well in a world where customer service is usually a dirty word.

RUTH DOWNS

Via email