Out of hours GP service gets glowing satisfaction rating by Care Quality Commission

16:23 28 April 2014

General Practitioner

General Practitioner

Archant

A Cambridgeshire out of hours GP service has been given a verdict of caring and excellent by a health watchdog body.

Patients are “consistently pleased” with the service they receive at the five out of hours primary care centres in Ely, Doddington, Wisbech, Huntingdon and Cambridge.

The Cambridgeshire Doctors on Call, also known as Urgent Care Cambridgeshire, provides an evening and weekend out of ours primary care service for patients in the county when GP surgeries are closed.

More than 500 patients completed a questionnaire about their experience using the on-call system and 98 per cent described it as good or better.

The Care Quality Commission praised the “very effective” system in place to manage medicines and “excellent governance” and risk management procedures.

The service is responsive to concerns and comments and there is a clear vision and strategy that is effectively communicated, the report says.

People’s dignity is protected thanks to purpose designed consultation rooms and staff have a “passion for patient care.”

There is a strong culture of patient centred care and a good recruitment, induction and training process, it adds.

The only action needed to improve, according to the report, is completing audit cycles which is already in the pipeline.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Wisbech Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Wisbech Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Wisbech Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

Queen Elizabeth Hospital, King's Lynn.

An appeal was launched tonight to identify a man in his 30s who collapsed in a Wisbech park.

Wisbech Rock Festival 2015

A mobile phone, a set of house keys and a teddy bear were among items left by revellers at Sunday’s rock festival in Wisbech.

Jacqueline and Roger Delph on their wedding day.

The wife of an 88-year-old pensioner sent to prison after a loaded shotgun was found in his car today said she was seeking legal advice in a bid to free her husband.

16:16
Sanctury housing letter.

Weeks before they were promised their new homes would be ready, angry tenants have been told all bets are off and no date can now be given.

Most read stories

Most commented stories

Digital Edition

Image
Read the Wisbech Standard e-edition today E-edition